See What Others Say About Us…

It’s important to us that the Customers we work with have a great experience with us. In the end, we’re not happy if your not. So, check out what others have said about us. Here’s just a few snippets of what other people we’ve worked with have said.

Want to share your own experience with us? Send us a note to let us know what working with Pilot Heating and Cooling LLC has been like for you. We’d love to hear about it.

Neal Lewey,

Your service tech Mauro answered a call at our residence in cypress cove for a routine maintenance check. I just wanted to say that

Mauro performed his check in a true workmanlike fashion and explained what he found in a manner that was easy to understand. He put everything back like he found it and was very courteous. This gentleman is to be commended for the way he conducted himself, both in servicing our unit and communicating with us.”


We look forward to an extended relationship with your company.

Thomas P. Flood and Lidija Flood

Testimony Letter,

I have for some time been looking forward to writing this note.

I‘d be doing your prospective customers a disservice were I to remain reticent to the fact that my wife and I are pleased beyond measure with the work your company has performed at my home in Spring Branch Texas.”


Due in large part to the pride shown through your work, Lidija and I, along with countless guests and visitors to our home all agree it is a superb installation of our new HVAC unit. You and your crew lent your knowledge, skills and fashioning hands to precise refinement of our heating and cooling needs.

“We feel that merely completing a survey would not quite say enough about your ingenuity, craftsmanship, an industry.”


You worked with us to insure every concept was in keeping with the beautiful surroundings of our home in the décor originally intended when the home addition was built.

“First, the installation was on time and on budget. Second, it was well organized, properly engineered, and the daily communication was excellent. Pilot heating and cooling,LLC knows what right looks like.”


Lidija and I remain very favorably impressed with the management of Pilot Heating and Cooling.

“We set out to find a company that would provide the matter of installing a new air conditioning unit with the seriousness it deserved. We founded it in Pilot Heating and Cooling. When we started to look for a company to do this work, we were nervous because there is no shortage of horror stories like incomplete projects, overlooked details, and un-return phone calls. Pilot Heating and Cooling is the antidote to such worries.”


The added refinements found in the details are in a long list of thoughtful, useful entirely unanticipated niceties we have enjoyed and are completed air conditioning system.

Once again, Lidija and I wish to express our great satisfaction with the work performed and the follow-up checks you provided.

To the reader: my name is Thomas P. Flood. Feel free to contact me at any time for authentication of my claims and answer any question you may have regarding the work I’m heralding as nonpareil.

“My recommendation is strongly worded for good reason.” 


Thank You,


Thomas P.  Flood and Lidija Flood

Cell: 214-437-2888

Leah Kantoff (letter referral to friends)

Hey Friends,

When I find a business that does exceptional work, I like to pass this info on to them.

“I feel very fortunate to have found this company as they’re one of the very few around and knows how to service my Fujitsu A/C system. Part to this I was using a company who has been giving me the runaround. Nunca Mas!”


So, Pilot’s phone number is 830-980-2479. They’re located In Spring Branch, TX, but also service New Braunfels, Bulverde, Boerne, Canyon Lake, Blanco, Timberwood Park, Stone Oak San Antonio, North San Antonio, Garden Ridge, Schertz and Cibolo TX. I am referring them because I am so grateful to have found a company who does things the old-fashioned way……..  with skill and courtesy.

Dear Mr. Hefford (Primary Owner),

I want to take this opportunity to thank Pilot Heating and Cooling for the excellent job of renovating my homes heating and cooling system.”


Your professional evaluation and subsequent execution of the required changes to accommodate the additional cubic space of the room addition to the house were beyond my expectations. The custom workmanship provided was excellent.


Michael J. Walters MD

Dear Mauro (Lead Technician/Secondary Owner),

Thanks for your hard work on installing my new system. Everything looks great and works well.

“I want you to know your kindness & patience made all the difference.”

John Herring

Dear Doug (Primary Owner),

“Thanks for all your help and patience you gave me in regards to my new system.”


I especially appreciate you taking the time to answer my many questions. Thanks for all your hard work & putting up with me in changing my mind so many times. Everything looks and works great.

John Herring

Google Review by George

The owner of Pilot HVAC has been a professional business associate and personal friend for more than 35 years. His company is without a doubt one of the most professional in the HVAC service and installation industry.

“I would recommend Pilot Heating and Cooling for any Residential or Commercial needs without hesitation.”


Their quality and commitment to customer satisfaction is why I have used them for my personal homes, as well as properties I have managed and remodeled over the last 10 years. My Company “Professional Property Services ” (serving the San Antonio and surrounding areas since 1986) also refers all new customers and clients to Pilot Heating and Cooling for all their Air Conditioning and Heating service needs.

Google Review by Lynn Jarvis

          “I was so impressed with Pilot”

that I recommended them to my in-laws for a new system for their home. Let’s just say I’m now their favorite daughter in-law. Thank you Pilot.

Google Review by Christine Freiberg

“Thank you Pilot for always being there for us and being so honest.”


Google Review by Renee Montgomery

Our heater went out during one of the coldest days this winter. Called Pilot HVAC, the owner himself, came out early evening. We were warm again THAT night.

They were prompt and courteous. I would definitely use and recommend Pilot, anytime.” 

Google Review by Amy Black,

“This is a great company.”

Very polite and informative. Got us rolling without breaking the bank. I even referred them to two family members who were also very satisfied with their service.

Google Review by Jacqueline Band-Singer

“They were very prompt and professional. I would recommend them to anyone.”

Google Review by Walter White

“I think that Pilot Heating and Cooling is a great company!”

They did a fantastic job for us when they re-did our AC system. We had them install practically all new stuff and I have to say, they did an outstanding job! They have proven to be extremely reliable and provide great customer service as well. Can’t go wrong with Pilot Heating and Cooling in my book! Gotta love that A/C on a hot Texas day!!!

Google Review by Siara Harris

Great customer service, love the techs that came out to help, and any major question I had I was able to speak with the boss himself!

“Would recommend this ac/heating place to anyone.”

Google Review by Erika Paine

“We have used Pilot for over a decade! They have installed four swamp coolers and 3 different HVAC units. They service my business and also my home. We have never had anything other than outstanding service in all these years. Great folks!”

Facebook Review by Dolly Smith

Doug and his crew are great people and always have great service.

          “When I need a job done and want it right this is who I call. Never have been disappointed by them.”

If they say they will be there at 10am, it’s 10am, unlike allot of the service people I’ve dealt with.

“No rip off, just does what needs to be done and don’t try to push you to buy any other services”.

Facebook Review By Tabatha C Thompson

They did an Awesome job I would recommend them to anyone!”

Facebook Review by Kerry Black

Very professional, unit went down in the middle of the night and came out that night to fix the issue.

Very pleased with the professionalism and quality of work. Technician was very proficient with the troubleshooting and fixing the issue in a timely manner.”

Facebook Review By Amy Safford

           “Mari is awesome. Very affordable. And dispatched in a timely manner.”


         Thank you Pilot.

Facebook Review By Becky Ortiz-Lewey

           “Call Pilot Heating and Cooling you will be totally happy with their company!!!”

Facebook Review By Harold Tuttle

           “Have used this company for several years-Great service and good people!”


         I have the year round service program so you don’t forget spring and fall-they call and set up when its time!

Facebook Review By Chris Jarvis-Freiberg

           “I love these guys. They are honest and stand by they’re work.”


         There’s no waiting either. When we had no heat, they were there ASAP!! Very respectful too, and the price was right

Facebook Review by Christopher Singer

         Thanks to Doug and his crew for saving us from this heat and humidity.

          “The TEAM IS AWESOME!!!”

         They took care of my AC SYSTEM. They are very detailed and friendly.

           “The BEST PROFESSIONAL TEAM, I’ve ever experienced.”

         Thanks Doug

Yelp Review By Christopher H.

          Pilot Heating and Cooling provided me with friendly, very knowledgeable service on more than one occasion with

          issues I had with my home’s A/C system.

           “I also recommended them to a relative who was ecstatic at having honest, reliable service in her home.
            I highly recommend Pilot and will use no other A/C company!”

         “This company is wonderful. Period.”

They’ve serviced my home twice at a very reasonable cost with professional, courteous technicians. I will
only use and highly recommend Pilot Heating and Cooling.

Google Review By Ron White

My family has done business with Pilot for years and Mario has been professional , courteous, and fair in all of his

        “I would highly recommend them for any size job.”

Google Review By Angela Clark

I’ve known these guys for many years.

        “I highly recommend them if you want it done right the 1st time!”
        “If you want the best, call them!”
        “If you want someone who knows AC & heating better than anyone, call them!”

Google Review By Veronica V Haswell

        “I can ALWAYS count on Pilot Heating and Cooling.”


They are professional, friendly and more importantly knowledgeable.

They get the job done in a reasonable amount of time and get our system back up and running.

        “Highly recommended!!”

Google Review By Kenneth Silverton

        “Prompt technicians and great customer service.”


Been with these guys for years and use them exclusively. Great team!

Google Review By Lisa Lester

Dependable, professional & reasonable.

        “Very happy with my service!”
        “Will use them again!”

Google Review By Sarah Wadman

“Caring customer service, reliable, I would recommend to everyone!”

Google Review By Tayler Rae

“I’ve had multiple companies come out to try and fix an ongoing issue with my AC including Champion AC and Jon Wayne and both companies only temporarily fixed the issue,”

Pilot came out with an AWESOME price and PERMANENTLY fixed my issue, not sure what they did right but I’ve had hard blowing air conditioning and money in my wallet ever since!

“Would highly recommend to anyone!”

Yelp Review By Melissa A.

I just had to have my indoor unit replaced.

“I wish I would have known about Pilot Heating and Cooling sooner!!”

I had been nickel and dimmed by at least 3 other companies that were not fixing the REAL issue.

“Everyone that I came in contact with at Pilot Heating and Cooling were very fast, friendly, knowledgeable, pulled no punches, professional and reliable; service is more affordable (especially being a single income household and female).”

If you’re like I was before being referred to Pilot Heating and Cooling by another veteran; trust me, you’ve tried the others,

“let the Best help you.”

Yelp Review By Christopher H.

Pilot Heating & Cooling provided me with friendly, very knowledgeable service on more than one occasion with issues I had with my home’s A/C system.

“I also recommended them to a relative who was ecstatic at having honest, reliable service in her home.” 

“I highly recommend Pilot and will use no other A/C company!”

Thank You/Testimony By Darryl P. Reed

After I was stood up by the Company who installed my New AC System. I contacted Pilot AC late in the day on a Friday Afternoon. The person who took my call was very helpful and courteous and willing to work with me on a schedule that fit us both to get my AC looked at.

“I just want to say how pleased I was with not only the customer service rep who took my call, but also the technician you sent to troubleshoot my AC System on “Saturday” morning 5-18-2019. He was professional, Knowledgeable, Courteous and spent time to answer all of my annoying client related questions. He also taught me several things about my AC unit that I did not know. Truly Professional, and an Overall good experience.”


Thank you very much for your service to my AC System.

P.S. The people who installed my “New” AC System still haven’t returned my calls. What a shame.

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